How do I refund a deposit?
There are three ways to refund a customer’s deposit from the Studio. Which one to use depends on whether the booking has happened, who initiated the cancellation, and whether the deposit was marked refundable when the service was created.
Kojo Mensah
Support & community · BookWithMee
1. Refund from the booking detail page
This is the simplest path. Open the booking from your Bookings tab in the Studio, scroll to the Payment section, and tap Issue refund. You’ll see one of two screens:
- If the deposit is fully refundable, the button shows the full deposit amount.
- If you’ve enabled a “deposit forfeited within 24 hrs” policy and the cancellation is inside that window, you’ll see a partial-refund option with the policy quoted at the customer.
2. Refund during a cancellation
When you cancel a booking from the calendar (right-click → Cancel, or open the side panel and tap Cancel), you’ll get a refund toggle inside the cancellation flow. This is the fastest path when you’re the one cancelling.
3. Partial refund via Stripe directly
For unusual situations — refunding $30 of a $40 deposit, for instance — open the Stripe dashboard from Settings → Stripe. The transaction will be linked to the BookWithMee booking ID for your records.
What the customer sees
Refunds usually appear in the customer’s account within 5–10 business days, depending on their bank. They’ll also get an automatic refund-confirmation email from BookWithMee the moment you issue it.
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