Draft — under review. This is a plain-language summary of how BookWithMee works today. It is being reviewed and may change before it is final. Questions: support@bookwithmee.com.
This explains what we collect when you use BookWithMee — as a provider with an account, or as a customer booking through a provider’s link — and what we do with it. We collect what we need to run bookings, and we don’t sell personal information.
1. What we collect
Customers: your name, email, phone number, the service and time you booked, any notes, and any reference photos you upload. Card details go straight to Stripe — we only ever see the last four digits.
Providers: your account details, business details, services, availability, and the bookings and client notes you keep in your Studio. Identity and bank details for payouts are collected by Stripe, not by us.
Everyone: basic technical data (such as your IP address) for security and rate limiting, and error reports when something breaks.
2. How we use it
To create and manage bookings, send confirmation, reminder and change emails, take and refund deposits, show providers their bookings and clients, keep the service secure, and fix problems. We don’t use your data for advertising.
3. Who sees it
When you book, the provider you booked with sees your contact details, booking, notes and photos. Other providers do not.
We use these service providers to run BookWithMee: Supabase (database, sign-in and file storage), Stripe (payments and payouts), Resend (email), Twilio (text reminders, once enabled), Vercel (hosting) and Sentry (error reports, with personal details removed). They process data only to provide their service to us. Some are based outside Canada, so your data may be stored or processed in other countries.
4. Cookies
We use cookies to keep you signed in and to remember a booking in progress. We don’t use advertising or cross-site tracking cookies.
5. How long we keep it
We keep booking records for as long as the provider’s account is open, and as long afterwards as needed for tax, accounting and dispute purposes. Reference photos are kept with the booking.
6. Your choices and rights
You can ask to see, correct or delete your personal information, and you can unsubscribe from marketing email at any time using the link in those emails — booking emails you need will still arrive. Email support@bookwithmee.com and we’ll respond within 30 days. If you booked with a provider, you can also ask them directly.
7. Security
Data is encrypted in transit, access is restricted so each provider sees only their own clients, and card data never touches our servers.
8. Changes and contact
We’ll post changes here. Privacy questions or requests: support@bookwithmee.com.